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Shipping & Returns

 

 

 

Guarantee:

 

We stand behind the products we manufacture and guarantee that they are brand new, authentic, and in original packaging.

 

Return and Refund Policy:

 

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days based on the delivery date as provided by the shipper, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy. To receive a refund or to return products, please contact our customer support team at support@guardiannaturals.com. For all products over 30 days, sales are considered final.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Exchange Policy:

 

If any products arrive damaged or broken, or part of your order is missing, you must notify the Company within 3 days of delivery.

 

Purchases Disclaimer:
Given the uncertainty and rapid pace of change of relevant laws, Guardian Naturals LLC makes no representation as to the legality of CBD under laws applicable to you. Purchases are at your own risk.

 

Shipping Policy:

 

  • Shipping Options- Guardian Naturals has partnerships with multiple carriers including FedEx, UPS and USPS to best serve our customers. Depending on the location of the shipment, Guardian Naturals will select the most appropriate shipping service for your location. (PO BOX delivery addresses will ship with USPS Priority). Please note: As a result of the COVID-19 pandemic, please allow for an additional 2-3 days in transit. 
  • Processing timeframe: 2-3 business days from time payment is processed.